Support
Need help with Scan Store? Start with the answers below or email us.
Email: jay212315@gmail.com
The camera is unavailable
Open your device settings, find Scan Store, and allow camera access. Also close other apps that may be using the camera, then retry.
A code is not recognized
Keep the code inside the frame, improve lighting, reduce glare, and hold the device steady. You can also use “Scan photo” with a clear image from your photo library.
Where are results stored?
Saved results stay in the app’s local database on your device. Scan Store has no account or cloud-sync service.
How do I delete my data?
Delete a single item from its detail page, or open Settings and choose “Clear all records.”
What to include in a support email
Please include your device model, operating system version, app version, and the steps that led to the issue. Do not send sensitive QR code or barcode contents.