Why can't I see Photo Library content?
Please make sure you have allowed the app to access your Photo Library. If you previously denied access, you can enable it again in iPhone Settings.
Support
Memory Album Support
If you run into an issue while using Memory Album, you can contact the developer below or check the common questions first.
Contact
- App name: Memory Album
- Support email: jay212315@gmail.com
- Response time: We usually respond within 3 business days.
- Privacy policy: View privacy policy
Common Questions
Why can't I export to Photos?
Please confirm that the app has permission to save to Photos and that your device has enough available storage. If export fails, reopen the project and try exporting again.
Are drafts uploaded to a server?
In the current version, drafts and editing progress are saved locally on your device by default. They do not depend on an account system or cloud sync.
What media is supported?
The current version mainly supports choosing photos and videos from the system Photos library to fill templates and create memory videos.